Refund policy

Return Policy :

It is à La Naturelle’s intention to satisfy its customers. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.

In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call within 3 days of delivery. Our customer care details are +91-22-25518477

Refund Policy :

At à La Naturelle, we strive to provide you with the highest quality natural products for your beauty and wellness. Your satisfaction is our priority. Please read our refund policy carefully.

Refund Eligibility:

We offer refunds only on unopened and sealed products.
No refunds will be issued for used or opened products due to the nature of our skincare, haircare, and body care items.

To initiate a refund, please contact our customer service team at +91-22-25518477 within 3 days of receiving your order.
Provide your order number and a detailed explanation of the reason for the refund request. We will refund the cost of shipping.

Customers are responsible for the return shipping costs of the product.
Please ensure the product is securely packaged to prevent damage during return transit.

Refunds will be processed within 7 business days of receiving the returned product.